FAQ

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is the entire villa just for me and my Group?

Yes, nobody else would be at the villa during your stay, except for the staff. 

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How can I RESERVE?

You can quote here or send us an email with your dates and number of guests. Direct booking get a 5% discount on our rates.

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how can I pay?

Forms of payments are wire transfe, STRIPE, VENMO, Zelle, cash. 

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What services are included with the rate?

Personal concierge prior to your stay, luxury amenities (crispy beds, towels, beach towels, custom made toiletries (shampoo, conditioner and lotion) and security 24/7.

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What does security 24/7 mean? 

There is a security guard at the door 24/7 controlling access to the villa.

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Coordinating, tours, reservations, recommendations, etc.?

Of course! Your personal concierge will be in touch soon after you book your dates. She can help with airport transfers, chef, breakfast and pre-stock services, as well as massages, yacht rental, scubadiving, mezcal tastings, reservations for restaurants, bars, nightclubs, beach clubs... you ask we make it happen!

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should i rent a car?

Just about everything in Playa is within walking distance and taxis are readily available for any outings. Thus, it is not necessary to rent a car. Daily transportation and tours can be arranged through your personal concierge.

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Are we able to check-in early or have a late checkout? 

Our check-in is at 4:00 PM and check-out 10:00AM

**Early check.in and late check out is subject to availability.

Early check in from 10:00 AM to 1:00 PM / cost: US$100 and early check in after 1:00 PM / Free of charge.

Late check out is from 11:00 to 4:00 PM (kitchen excluded) cost: US$250

                  

can we store our bags? 

Yes, complimentary bag storage is available before and after your stay.

 

is the private chef included in the price? 

Food services are not included. You can find more Information on FOOd. 

 

Where is the closest grocery store to the villa?

Next door from the villa you can find a 24/7 convenience store. Also, a few blocks from the house you can find several markets, as well as Walmart.

 

How early do we need to book any of the services and activities? 

It depends but the sooner the better to make sure we have time to reserve whatever you need.

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Are tips included? 

Gratuity is not included in the rate and is gratefully appreciated by our staff (three house staff, two security guards and your concierge).
Most guests tip between 7% and 15% of their rental.

You can also VENMO your tip after your stay.

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