Frequent questions


How can I pay?

You can pay in USD or Pesos (please inquire about the exchange rate).

Forms of payments are wire transfer, STRIPE (3% fee), VENMO (3% fee), ZELLE, and cash.


Would you be able to assist in any way with letting me know or/and coordinating, touring options, reservations, recommendations, costs, etc.?

Of course! Our concierge will be more than glad to assist you to organize the perfect itinerary handmade and customized for your group!

From pre-stock, bachelorette, anniversary, birthday, decorations, cakes, flowers, piñatas, chefs, mixologists, relaxing massages on your suite, a fun yacht or fishing tour, restaurants, bars, nightclubs, beach clubs, transfers… you ask we make it happen! We have done them all before too!


Do you have a recommendation for a car rental company or do you think we are fine with anyone from Cancun airport?

You have options. If you are looking for something not too expensive, ADO bus Cancun-Playa del Carmen is a great option. If you prefer private transportation, we can arrange one or multiple transportations for you and your group. This is the best option.

Renting a car is an option too, but not recommended, as you will walk everywhere from the house and will not use a car.

If you want to plan a day-trip, based on our experience, we strongly recommend private transportation, which we can also coordinate for you.


Are we able to check-in around 1 or 2 pm and/or have late checkout? 

                   Check in 3:00 PM / Check out 11:00AM

                   Early check in from 10:00 AM to 1:00 PM / cost: US$100 

                   Early check in after 1:00 PM / Free of charge.


                  Late check out is from 11:00 to 4:00 PM (kitchen excluded) cost: US$250

                  **Early check.in and late check out is subject to availability.

                  **Complimentary bag storage is available free of charge before and after your stay.

** If guests do not vacate the property by check out time when the service is not available, a $250 late check-out fee will be charged. If guests do not vacate the property by 3:00 pm, a full night rate fee will be charged as a penalty without the possibility to stay at the villa.


Do the snacks cost anything & private chef already included in the price? 

This service is not including on the rate, your personal concierge can help you plan the perfect menu for your group!


Where is the closest grocery store to the villa?

Next door from the villa you can find a 24/7 convenience store. Also, a few blocks from the house you can find several markets, as well as Walmart.


How early in advance would we need to book any of the activities? 

It depends on the activity, but generally the sooner, the better chances of getting what you want.


Do beach clubs do reservations & are there any restaurants nearby that you recommend?

Yes, actually we do recommend to do your booking in advance of beach clubs or restaurants

You can find several beach clubs in Playa del Carmen such as: Coralina, Mamitas, Lido, Kool. Martina etc. For breakfast or lunch, we recommend La Cueva del Chango, Chez Celine, El Doctorcito, and I hop. Mamitas beach club has a restaurant too. For dinner Alux restaurant, Porfirios, Harrys, and Aldea corazón. Along the 5th avenue are really good restaurants, all have different tasty options to offer!


Could you describe the 24/7 security? Is the area gated or what is the extent of the security?

There is a security guard at the door 24/7 controlling access.


What services are included?

Concierge services prior to arrival, security 24/7, and luxury amenities.


10 years

Direct contact with owner

Airbnb Plus

 VRBO Premier Property




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